Customer Service Charter

Forestry Tasmania has a Customer Service Charter that sets out its approach to customer interactions. The Charter is part of Forestry Tasmania’s Stakeholder Engagement Strategy.

 

Customer Service Charter (140kb PDF)

Stakeholder Engagement Strategy (164 kb PDF)

Forestry Tasmania recognises that, as a commercial business enterprise, customers are critical to its success. Forestry Tasmania will strive to ensure the customer service it provides reflects the importance of that status.

Forestry Tasmania is committed to meeting the needs of and developing strong relationships with its customers. Providing reliable and valued services to Forestry Tasmania customers is fundamental to this commitment.

Forestry Tasmania strives to be responsive and efficient in providing customers with valued professional service. Excellence in customer service will be realised through team effort and building mutually rewarding and respectful relationships with customers.

Forestry Tasmania will continue to manage the Permanent Timber Production Zone land in a sustainable and commercially viable manner to produce wood products that meet the requirements of Forestry Tasmania customers and for the benefit of the Tasmanian community generally.

Forestry Tasmania recognises its essential role in supporting a local forest industry that is committed to value adding, while obtaining a fair price for the forest products that it produces on the public’s behalf.